Resolved -
This incident is resolved. Thank you for your patience and we apologize for any inconvenience. Please follow up with support or your Technical Account Manager if you have further questions.
Jan 7, 17:30 EST
Monitoring -
Transmissions API error rates are now back to normal.
Jan 7, 17:01 EST
Update -
We are implementing a fix for the issue and customer should see some improvements in the Transmissions API error rate
Jan 7, 16:59 EST
Update -
All delayed analytics data has been loaded. We continue to work with our service provider on Transmissions API errors.
Jan 7, 16:47 EST
Identified -
We are working with our service provider to resolve this issue.
Jan 7, 16:22 EST
Update -
We are continuing to investigate this issue.
Jan 7, 16:13 EST
Update -
We are continuing to investigate this issue.
Jan 7, 16:09 EST
Update -
SparkPost Transmissions API is showing increase API latency. We are currently working with our service provider on remediation.
Jan 7, 16:07 EST
Update -
We are continuing to investigate this issue.
Jan 7, 16:01 EST
Investigating -
We are investigating an increase in delivery latency for some outbound messages. (NOTE: This does not impact our customers hosted in the EU.)
We are investigating delays in event deliveries, including the SparkPost Metrics API, Events API, and Webhook Delivery. (NOTE: This does not impact our customers hosted in the EU.)
Jan 7, 15:56 EST