All Systems Operational
Web UI Operational
APIs Operational
Account Operational
Inbound Domain Operational
Metrics Operational
Message Events Operational
Recipient Lists Operational
Relay Webhooks Operational
Sending Domains Operational
SMTP Operational
Subaccounts Operational
Suppression List Operational
Templates Operational
Tracking Domains Operational
Transmissions Operational
Webhooks Operational
SMTP Delivery Operational
Support Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2017

No incidents reported today.

May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017
Resolved - No further issues reported so setting as resolved. As ever if you spot an issue please let us know
May 24, 21:26 EDT
Monitoring - Good news! The case response backlog has cleared, new cases continue to be processed correctly. There is the possibility of duplicate responses but we felt this was a risk worth taking to make sure you got your answers as quickly as possible
We will continue to monitor queues just in case, if you see further issues please do let us know
May 24, 16:32 EDT
Update - We have made some changes to config and new case responses are going out.
Note: Existing case responses are still blocked and we are working to address this and resend as required.
May 24, 14:19 EDT
Identified - We are investigating reports of delays in responses to customer support tickets. New cases are being received and worked by the team and we are working to address this issue, please bear with us as we make a couple of tweaks
May 24, 13:41 EDT
Postmortem - Read details
May 26, 10:56 EDT
Resolved - Mail is delivering normally and most mail should have been delivered by now. If you continue to have problems please contact Support. We apologize for any inconvenience.
May 24, 16:39 EDT
Monitoring - We have mitigated the issues and deliveries have picked up. Any mail that we accepted will be delivered. We continue to monitor for any other issues.
May 24, 16:10 EDT
Update - We are continuing to work on the DNS issue. During this period of time there are intermittent failures for various services.
May 24, 14:55 EDT
Update - We continue to work on mitigating issues with DNS which are causing intermittent problems for multiple services.
May 24, 13:43 EDT
Update - Event Webhooks are delivering normally now, we continue to work on email delays.
May 24, 12:50 EDT
Identified - We are working to mitigate DNS issues that are causing some high number of tempfails with reason of "454 4.4.4 [internal] no MX or A for domain".
May 24, 12:28 EDT
Investigating - We are investigating some delays, will update shortly.
May 24, 11:06 EDT
May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Postmortem - Read details
May 26, 15:21 EDT
Resolved - Event data between 18 May 2017 03:20 PM ET until 10:04am 19 May 2017 ET may not have been delivered for some webhooks. No data was lost. We are working to backfill and send this data as soon as we can. In the meantime please use the Message Events API in any urgent situation to get event data. We are sorry for any inconvenience.
May 19, 13:40 EDT
May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Postmortem - Read details
May 26, 15:21 EDT
Resolved - The final issue with webhooks is resolved and should be completely caught up in a few. We are sorry for the inconvenience. If you have further issues please contact Support.
May 16, 18:17 EDT
Update - Metrics and Message Events data is now up to date. We are still working on getting webhooks caught up.
May 16, 17:42 EDT
Monitoring - Data processing is catching up. It is abut 30 minutes behind but we expect to catch up within the next hour. We identified a problem with the data loading process that contributed to the problem. We are also reviewing and tuning a number of other system settings so we can avoid a repeat of this scenario.
May 16, 17:21 EDT
Update - We identified that event webhooks may be delayed as well.
May 16, 14:24 EDT
Investigating - There are delays in populating data for the reporting UI, metrics API endpoint, and message events API endpoint. Our operations team is investigating.
May 16, 13:54 EDT
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.