SparkPost Status

All Systems Operational

Web UI Operational

90 days ago

100.0 % uptime

Today

APIs Operational

Account Operational

Inbound Domain Operational

Metrics Operational

Message Events Operational

Recipient Lists Operational

Relay Webhooks Operational

Sending Domains Operational

SMTP Operational

Subaccounts Operational

Suppression List Operational

Templates Operational

Tracking Domains Operational

Transmissions Operational

Webhooks Operational

SMTP Delivery Operational

90 days ago

100.0 % uptime

Today

Support Platform Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 16, 2017

No incidents reported today.

Aug 15, 2017

Elevated error rate and timeouts for Metrics API and Message Events API & UI slowness

Resolved - The primary issue is resolved, though there may be some residual delay in availability of the most recent data which should clear shortly. We apologize for the inconvenience.
Aug 15, 15:51 EDT

Investigating - We're experiencing an elevated level of API and UI errors and are currently looking into the issue. This does not affect email sending.
Aug 15, 15:05 EDT

Aug 14, 2017

Elevated error rates on SMTP connections

Resolved - This incident has been resolved.
Aug 14, 13:54 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 13:31 EDT

Investigating - We are investigating reports of elevated error rates using the SMTP API
Aug 14, 13:10 EDT

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

Support Center: Delayed Inbound Cases

Resolved - The backlog has cleared and new cases are hitting the platform in a timely manner, thanks for your patience
Aug 5, 06:27 EDT

Identified - We are working with the offending party to get this addressed and expect backlog to clear over night - apologies once again for the delay in our team's responses
Aug 4, 22:06 EDT

Investigating - Apologies, Inbound email message case creation (to Support@sparkpost.com address) and customer replies are heavily delayed. We are working on cases as they appear, please raise all new cases through the webform at sparkpost.com/submit-a-ticket
We are working to unplug the blockage
Aug 4, 17:32 EDT

Aug 4, 2017

500 errors on account API calls

Resolved - This incident has been resolved.
Aug 4, 13:40 EDT

Investigating - We are investigating high levels of 500 errors on account api calls.
Aug 4, 13:32 EDT

Aug 3, 2017

Increased Transmission API latency

Resolved - The issue is resolved. Sorry for the inconvenience.
Aug 3, 01:27 EDT

Investigating - We're experiencing increased Transmission API latency and are currently looking into the issue.
Aug 3, 00:55 EDT

Aug 2, 2017

Webhook delivery delays

Resolved - This incident has been resolved.
Aug 2, 11:37 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 10:31 EDT

Investigating - We are investigating delayed delivery of webhook data
Aug 2, 10:05 EDT