Resolved -
This incident has been resolved.
Dec 2, 14:46 EST
Monitoring -
All reporting data is caught up with the exception of webhooks. This should be cleared in a few minutes.
Dec 2, 14:34 EST
Update -
The data processing backload is clearing out and should be fully resolved soon
Dec 2, 13:30 EST
Identified -
The issue has been identified and a fix is being implemented.
Dec 2, 11:37 EST
Investigating -
Our data processing services are running behind for some customers and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
Web UI
Metrics API
Message Events API
Webhooks
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Dec 2, 10:36 EST