The primary issue is resolved, though there may be some residual delay in availability of the most recent data which should clear shortly. We apologize for the inconvenience.
Aug 15, 15:51 EDT
We're experiencing an elevated level of API and UI errors and are currently looking into the issue. This does not affect email sending.
Aug 15, 15:05 EDT
The backlog has cleared and new cases are hitting the platform in a timely manner, thanks for your patience
Aug 5, 06:27 EDT
We are working with the offending party to get this addressed and expect backlog to clear over night - apologies once again for the delay in our team's responses
Aug 4, 22:06 EDT
Apologies, Inbound email message case creation (to Support@sparkpost.com address) and customer replies are heavily delayed. We are working on cases as they appear, please raise all new cases through the webform at sparkpost.com/submit-a-ticket
We are working to unplug the blockage
Aug 4, 17:32 EDT