Update - We are continuing to work on a fix for this issue.
Apr 30, 2024 - 16:43 EDT
Identified - Our data processing services are running behind; some customers may see a delay of data available via the:
- SparkPost App (webUI): Signals Reports - Events API
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhooks are not impacted - all webhooks are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.
Apr 30, 2024 - 14:26 EDT
Resolved -
This incident has been resolved.
Apr 23, 13:01 EDT
Monitoring -
A fix has been implemented and we are continuing to monitor.
Apr 19, 20:19 EDT
Investigating -
Some customers are reporting slow page load times and timeouts for Signals Analytics reports; we are actively investigating.
Apr 19, 10:10 EDT
Resolved -
This incident has been resolved.
Apr 18, 22:46 EDT
Identified -
The issue has been identified and we are working on a fix.
Apr 18, 17:21 EDT
Investigating -
Some customers are reporting a delay of Metrics data related to "delay" events in Signals Analytics reports; we are actively investigating
Apr 18, 13:09 EDT
Completed -
The scheduled maintenance has been completed.
Apr 18, 16:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 16:00 EDT
Scheduled -
We are performing routine database maintenance for customers provisioned in the EU region. Customers may notice: - Delay of data displayed on the Signals Analytics reports - Signals Analytics report pages slow to load and/or timeout - Increased error rates on the Metrics API
NOTE: This maintenance will not impact the data that is available via the Events API, Events Search or Webhooks.
Apr 17, 14:42 EDT
Resolved -
This incident has been resolved.
Apr 18, 10:08 EDT
Investigating -
Customers logging in to the SparkPost application are seeing slowness and some pages are timing out or giving an error. This incident does not impact the SparkPost APIs or outbound message delivery.
Apr 18, 09:00 EDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 17:45 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:45 EDT
Scheduled -
We are performing routine database maintenance for customers provisioned in the US region. Customers may notice: - Delay of data displayed on the Signals Analytics reports - Signals Analytics report pages slow to load and/or timeout - Increased error rates on the Metrics API
Apr 17, 12:27 EDT