Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Nov 05, 2024 - 15:16 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 05, 2024 - 12:27 EST

Investigating

We are experiencing an elevated level of errors engagement traffic (opens/clicks) for SparkPost customers.

Note: This issue does not impact SparkPost customers hosted in the EU.

Posted Nov 05, 2024 - 11:53 EST

This incident affected: Engagement Tracking Service (Engagement Tracking Service (redirecting clicks and serving opens) - USA).