SparkPost application log-in not working for some SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

The issue is resolved and we are continuing to closely monitor the affected systems

Posted Dec 04, 2017 - 14:08 EST

Update

There are also intermittent SMTP and API errors

Posted Dec 04, 2017 - 13:32 EST

Identified

We've identified the root cause and are preparing a fix.

Posted Dec 04, 2017 - 13:08 EST

Investigating

We are investigating elevated error rates for some enterprise customers in the webui login and account api

Posted Dec 04, 2017 - 13:00 EST

This incident affected: Transmissions API (Transmissions API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), and SMTP API (SMTP API - USA).