Elevated error rates for some SparkPost and SparkPost Enterprise customers injecting via SMTP in the US region.

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Nov 14, 2020 - 14:34 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2020 - 13:48 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 14, 2020 - 11:48 EST

Investigating

We are experiencing an elevated level of SMTP errors for some SparkPost and SparkPost Enterprise customers injecting using SMTP. Please retry any 4xx errors.
Note: This issue does not impact our customers hosted in the EU.
Note: Outbound message delivery is not impacted.
Posted Nov 14, 2020 - 08:32 EST
This incident affected: SMTP API (SMTP API - USA).
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