The issue is resolved and all data has caught up. No data was lost.
Posted Nov 10, 2021 - 18:44 EST
Monitoring
The underlying issue is resolved and data is now being loaded into the Metrics API. We expect the backlog of data to be cleared in about an hour or so.
Posted Nov 10, 2021 - 17:20 EST
Update
We are continuing to work on this issue with our upstream service provider.
Posted Nov 10, 2021 - 16:34 EST
Update
We are continuing to work with our upstream service provider on a resolution.
Posted Nov 10, 2021 - 14:40 EST
Identified
Our data processing services for deliverability data in the Metrics API are running behind in the US and EU. Data for sending metrics are unaffected. This only affects customers who have purchased the deliverability data product.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Posted Nov 10, 2021 - 13:12 EST
This incident affected: Metrics API (Metrics API - USA, Metrics API - EUROPE).