Support case responses have continued to flow with no queuing. We are all sorted, thanks for your patience!
Posted Mar 02, 2017 - 17:53 EST
Monitoring
Looks like we have got to the root of the issue - outbound messages have now drained from the Queue.
We will continue to keep an eye on things but inbound & webform creation are functional as well as our responses to you
Apologies for the inconvenience the team is working hard to catch up, if you have not had a response to cases raised in the last 24 hours by the end of the day please let us know.
Posted Mar 02, 2017 - 14:00 EST
Investigating
We are experiencing significant delays in the sending and receiving of emails from our support platform.
The Webform at https://support.sparkpost.com/customer/portal/emails/new continues to function correctly so please raise new cases through this if at all possible, we are working the cases and these responses will flow out in due course.
We are working with our vendor and will keep you posted on progress.