Elevated latency in Message Events for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Oct 16, 2018 - 13:02 EDT

Investigating

We're seeing intermittent slowness on one of our reporting APIs. Specifically, some customers may see latency issues on the Message Events API and the Message Events report in the UI

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.

Posted Oct 16, 2018 - 12:24 EDT

This incident affected: SparkPost Application (WebUI) (SparkPost Application - EUROPE), Relay Webhooks Delivery Service (Relay Webhooks - EUROPE), Metrics API (Metrics API - EUROPE), and Events API (Events API - EUROPE).