Longer than expected delays

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Dec 11, 2025 - 13:34 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 11, 2025 - 12:00 EST

Identified

The issue has been identified and the fix has been deployed.
Posted Dec 11, 2025 - 11:57 EST

Investigating

Messages that have failed initial delivery and are in a delayed state are taking longer than expected to resend. Only messages injected via SMTP and in a delayed state are effected.
Posted Dec 11, 2025 - 11:34 EST
This incident affected: SMTP Delivery (Outbound Message Delivery) (SMTP Delivery - USA, SMTP Delivery - EUROPE).
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