Elevated 5xx Metrics API error rates and latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Dec 05, 2022 - 17:06 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2022 - 15:53 EST

Investigating

We are experiencing an elevated level of errors and latency on the Metrics API for all SparkPost and SparkPost Enterprise customers.

Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Dec 05, 2022 - 15:17 EST
This incident affected: Metrics API (Metrics API - USA).