Transmissions were failing with "template does not exist" errors

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Aug 23, 2021 - 18:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 23, 2021 - 18:15 EDT

Identified

Some SparkPost and SparkPost Enterprise customers provisioned in the US region are observing high levels of Transmissions API failures with "Template does not exist" error for transmissions using stored templates. We have identified the issue and are working on a fix.
Posted Aug 23, 2021 - 18:09 EDT
This incident affected: Transmissions API (Transmissions API - USA).
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