Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US and EU)
Incident Report for SparkPost
Resolved
This incident has been resolved.
Posted Feb 14, 2019 - 15:25 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2019 - 15:01 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 14, 2019 - 14:38 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2019 - 13:55 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 14, 2019 - 13:12 EST
Update
We are continuing to investigate this issue.
Posted Feb 14, 2019 - 12:31 EST
Investigating
We are experiencing an elevated level of API and UI errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost Enterprise customers hosted in the EU.
Posted Feb 14, 2019 - 12:29 EST
This incident affected: Sending Domains API (Sending Domains API - USA), Transmissions API (Transmissions API - USA, Transmissions API - EUROPE), Sending IPs API (Sending IPs API - USA), IP Pools API (IP Pools API - USA), Relay Webhooks Delivery Service (Relay Webhooks - USA), Tracking Domains API (Tracking Domains API - USA), Templates API (Templates API - USA), Metrics API (Metrics API - USA), SMTP API (SMTP API - USA, SMTP API - EUROPE), SparkPost Application (WebUI) (SparkPost Application - USA), and Events API (Events API - USA).