The Signals Reports and Metrics API are operational. Processes are running to load the backlog of data collected during this incident; customers will continue to see metrics data catch up over the next 3-5 hours.
Posted May 23, 2024 - 16:12 EDT
Update
Some customers are reporting: - Slow Signals Reports page load times and timeouts - Errors on Metrics API We are continuing to optimize the data processing services.
Posted May 23, 2024 - 14:51 EDT
Monitoring
A fix has been implemented and Signals Reports are now loading and the Metrics API is operational. A process to upload the backlog of event data collected since 10:00 UTC today is now running; it will take a number of hours to process before it is available to the Signals Reports and Metrics API.
Posted May 23, 2024 - 13:12 EDT
Update
We are continuing to work on a fix for this issue; all hands are on deck.
Posted May 23, 2024 - 10:16 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 23, 2024 - 08:52 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 23, 2024 - 08:37 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 23, 2024 - 07:02 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 23, 2024 - 06:07 EDT
Investigating
We are currently investigating this issue.
Posted May 23, 2024 - 05:39 EDT
This incident affected: Metrics API (Metrics API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).