Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Sep 03, 2021 - 16:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 03, 2021 - 15:51 EDT

Investigating

We are experiencing an elevated level of API and UI errors and latency for our APIs including the transmissions API for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error.

Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Sep 03, 2021 - 15:44 EDT
This incident affected: Transmissions API (Transmissions API - USA).
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