Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Aug 29, 2018 - 10:55 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 29, 2018 - 10:50 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 29, 2018 - 10:50 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 29, 2018 - 09:58 EDT

Investigating

We are experiencing an elevated level of API and UI errors for our APIs for some SparkPost and SparkPost Enterprise customers (limited to the Sending Domains API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost Enterprise customers hosted in the EU.

Posted Aug 29, 2018 - 09:42 EDT

This incident affected: Metrics API (Metrics API - USA), Transmissions API (Transmissions API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), SMTP API (SMTP API - USA), Sending Domains API (Sending Domains API - USA), and Relay Webhooks Delivery Service (Relay Webhooks - USA).