Elevated 5xx Metrics API error rates and data delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Feb 28, 2022 - 15:42 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 28, 2022 - 15:26 EST

Investigating

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Metrics API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

SparkPost App (webUI)
Metrics API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Feb 28, 2022 - 14:35 EST
This incident affected: Metrics API (Metrics API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).
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