Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Mar 08, 2021 - 15:28 EST

Update

We are continuing to monitor for any further issues.

Posted Mar 08, 2021 - 15:23 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 08, 2021 - 15:13 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 08, 2021 - 14:35 EST

Investigating

We are experiencing an elevated level of API and UI errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the US.

Posted Mar 08, 2021 - 14:35 EST

This incident affected: SparkPost Application (WebUI) (SparkPost Application - EUROPE), Relay Webhooks Delivery Service (Relay Webhooks - EUROPE), Metrics API (Metrics API - EUROPE), Events API (Events API - EUROPE), Sending Domains API (Sending Domains API - EUROPE), SMTP API (SMTP API - EUROPE), and Transmissions API (Transmissions API - EUROPE).