Some subaccounts are intermittently sending through a previously assigned IP Pool

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Apr 01, 2021 - 17:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 01, 2021 - 17:19 EDT

Investigating

For subaccounts where the assigned IP Pool was recently modified, some messages for the subaccount may be sent on the new IP pool, while some messages may be sent on the old, previously assigned IP Pool. We are investigating a fix now.

Posted Apr 01, 2021 - 16:13 EDT