A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2021 - 10:36 EDT
Update
We are continuing to investigate this issue.
Posted Jun 24, 2021 - 10:23 EDT
Investigating
We are investigating an increase in delivery latency for some outbound messages. (NOTE: This does not impact our customers hosted in the EU.)
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
Web UI Metrics API Events API
Posted Jun 24, 2021 - 10:17 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 24, 2021 - 09:58 EDT
Investigating
We are investigating an increase in delivery latency for some outbound messages. (NOTE: This does not impact our customers hosted in the EU.)
Posted Jun 24, 2021 - 09:41 EDT
This incident affected: Metrics API (Metrics API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), and SMTP Delivery (Outbound Message Delivery) (SMTP Delivery - USA).