Outbound message delivery is delayed/slow for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Nov 27, 2020 - 13:11 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 27, 2020 - 13:10 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 27, 2020 - 12:50 EST

Investigating

We are investigating an increase in delivery latency for some outbound messages, starting at 12:15 EST. There was one previous occurrence at 10 am EST, lasting 10 minutes. (NOTE: This does not impact our customers hosted in the EU.)

Posted Nov 27, 2020 - 12:49 EST

This incident affected: SMTP Delivery (Outbound Message Delivery) (SMTP Delivery - USA).