Elevated reporting error rates and data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Sep 10, 2021 - 12:01 EDT

Monitoring

Data loading is up to date and error rates are within a normal range. We continue to monitor the situation.
Posted Sep 10, 2021 - 09:14 EDT

Identified

We have identified the issue and are working with our service provider on a resolution.
Posted Sep 10, 2021 - 07:22 EDT

Investigating

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

Web UI
Events API

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Sep 10, 2021 - 06:12 EDT
This incident affected: Events API (Events API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).
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