Elevated reporting error rates and data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Oct 31, 2019 - 13:47 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 31, 2019 - 12:58 EDT

Investigating

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

Web UI
Metrics API
Message Events API
Webhooks

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Posted Oct 31, 2019 - 12:06 EDT

This incident affected: Metrics API (Metrics API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), and Event Webhook Delivery Service (Event Webhooks - USA).