The issue has been identified and a fix is being implemented.
Posted Oct 31, 2019 - 12:58 EDT
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
Message Events API
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Oct 31, 2019 - 12:06 EDT
This incident affected: SparkPost Application (WebUI) (SparkPost Application - USA), Metrics API (Metrics API - USA), Message Events API (Message Events API - USA), and Event Webhook Delivery Service (Event Webhooks - USA).