Errors with creating subaccounts

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted May 14, 2020 - 19:01 EDT

Monitoring

The issue is resolved and we will monitor the situation. Thank you for your patience.

Posted May 14, 2020 - 18:59 EDT

Identified

We are experiencing an elevated level of API and UI errors and latency for adding subaccounts for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error. There is no impact on sending or reporting.
Note: This issue does not impact our SparkPost Enterprise customers hosted in the EU.

Posted May 14, 2020 - 18:52 EDT

This incident affected: SparkPost Application (WebUI) (SparkPost Application - USA).