SparkPost billing services performance degradation

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Aug 04, 2022 - 22:10 EDT

Monitoring

Our 3rd party vendor is reporting improving performance and stability. We will keep monitoring until fully resolved.
Posted Aug 04, 2022 - 20:26 EDT

Identified

We are still currently seeing some degraded performance due to an issue with our 3rd party provider. We will update again when more information is available.
Posted Aug 04, 2022 - 15:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2022 - 14:43 EDT

Identified

Customers using billing services in the SparkPost application are seeing slowness and some pages are timing out.
This incident does not impact the SparkPost sending APIs or outbound message delivery.
Posted Aug 04, 2022 - 14:17 EDT
This incident affected: SparkPost Application (WebUI) (SparkPost Application - USA, SparkPost Application - EUROPE).
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