We have completed the Post Mortem process for this incident. The root cause was insufficient unit testing and a gap in the monitoring framework used to assess some message authentication schemes. We have made improvements to expand our pre-deployment testing suite and we are in the process of expanding our monitoring engine to address the gap.
Posted Apr 29, 2022 - 12:34 EDT
Resolved
This incident has been resolved. We will publish a post-mortem.
Posted Apr 21, 2022 - 21:42 EDT
Monitoring
A fix has been implemented for all customers and we are monitoring results.
Posted Apr 21, 2022 - 21:17 EDT
Identified
We have identified the issue and are rolling out a fix. ** This issue is now resolved for all customers provisioned in the EU region. ** We expect the fix to be in place for all customers provisioned in the US region by 9:00 pm EST today.
Posted Apr 21, 2022 - 15:58 EDT
Investigating
We are currently investigating this issue.
Posted Apr 21, 2022 - 15:18 EDT
This incident affected: SMTP Delivery (Outbound Message Delivery) (SMTP Delivery - USA, SMTP Delivery - EUROPE).