Elevated 5xx API error rates, increased latency, and data delays in the Metrics API for some SparkPost and SparkPost Enterprise customers (US hosted only)
Data is caught up for for the Metrics API and Message Events APIs. Both APIs are fully operational. We apologize for the inconvenience and appreciate your understanding.
Posted Oct 23, 2020 - 12:31 EDT
Monitoring
We identified the issue and resolved the problem. The data is still a little behind and will catch up shortly. We apologize for the inconvenience and appreciate your patience.
Posted Oct 23, 2020 - 11:55 EDT
Update
API queries through the SparkPost UI are working and data loading is catching up. API queries are still failing. We are continuing to investigate.
Posted Oct 23, 2020 - 11:40 EDT
Investigating
We are experiencing an elevated level of API and UI errors latency, and data delays for our APIs for some SparkPost and SparkPost Enterprise customers for the Metrics API. Sending is NOT impacted. Please retry any 5xx error. Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Oct 23, 2020 - 11:11 EDT
This incident affected: Metrics API (Metrics API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).