Elevated data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Oct 25, 2018 - 15:51 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 25, 2018 - 15:45 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 25, 2018 - 15:39 EDT

Investigating

Our data processing services are running behind for our reporting APIs. Specifically, some customers may see a delay of data on:

Metrics API
Message Events API
Webhooks

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Posted Oct 25, 2018 - 12:36 EDT

This incident affected: Metrics API (Metrics API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), Relay Webhooks Delivery Service (Relay Webhooks - USA), and Event Webhook Delivery Service (Event Webhooks - USA).