Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Oct 15, 2024 - 14:01 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 15, 2024 - 11:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 15, 2024 - 11:12 EDT

Investigating

We are experiencing an elevated level of errors and latency on the Transmissions API (injection API) for some SparkPost customers. Please retry any 5xx error.

Note: This issue does not impact SparkPost customers hosted in the EU.
Posted Oct 15, 2024 - 10:48 EDT
This incident affected: Transmissions API (Transmissions API - USA).
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