Case Management platform partial outage

Incident Report for SparkPost

Resolved

Our vendor has confirmed we are up and running again - thanks for your patience

Posted May 01, 2017 - 11:17 EDT

Investigating

We have been notified by our case management vendor of a messaging problem. Currently only support cases raised through the support webform at https://support.sparkpost.com/customer/portal/emails/new are being received, those emailed directly are not.
We will continue to work with our vendor to obtain a swift resolution and will will respond to all cases as promptly as we can as they arrive.
Apologies for the inconvenience

Posted May 01, 2017 - 08:19 EDT