Webhook delays for some SparkPost customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Sep 14, 2023 - 14:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 14, 2023 - 14:25 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 14, 2023 - 14:13 EDT

Investigating

Our webhook data delivery services are running behind and some customers may see a delay in data streamed to their webhook endpoints.

Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
(Note: This issue does not impact our SparkPost customers hosted in the US.)

Posted Sep 14, 2023 - 14:04 EDT

This incident affected: Event Webhook Delivery Service (Event Webhooks - EUROPE).