We continue to observe data processing delays for reporting; data is running about 35 minutes behind. Customers will see a delay of data on the: - Signals Analytics reports/graphs in SparkPost App (webUI) - Summary data available via the Metrics API
Message injection and outbound message delivery are NOT impacted - all messages are flowing as expected. There are NO delays with data streamed to customer webhooks. There are NO delays in data available via Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
Posted Nov 27, 2023 - 19:38 EST
Update
We continue to observe data processing delays for reporting; data is running about 55 minutes behind. Customers will see a delay of data on the: - Signals Analytics reports/graphs in SparkPost App (webUI) - Summary data available via the Metrics API
Message injection and outbound message delivery are NOT impacted - all messages are flowing as expected. There are NO delays with data streamed to customer webhooks. There are NO delays in data available via Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
Posted Nov 27, 2023 - 17:00 EST
Update
We continue to observe data processing delays for reporting; data is running about 45 minutes behind. Customers will see a delay of data on the: - Signals Analytics reports/graphs in SparkPost App (webUI) - Summary data available via the Metrics API
Message injection and outbound message delivery are NOT impacted - all messages are flowing as expected. There are NO delays with data streamed to customer webhooks. There are NO delays in data available via Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
Posted Nov 27, 2023 - 14:04 EST
Identified
Our data processing services for reporting are running behind; some customers may see a delay of data available via the:
- Signals Analytics reports in SparkPost App (webUI) - Summary data available via the Metrics API
Message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with data streamed to customer webhooks. There are NO delays in data available via Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
Posted Nov 27, 2023 - 12:00 EST
This incident affected: Metrics API (Metrics API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).