We are no longer observing delays in data processing of metrics for the Signals Analytics graphs.
Posted Nov 24, 2023 - 19:20 EST
Update
We continue to observe some delays in data processing of metrics for the Signals Analytics graphs; we are running about 20 minutes behind and expect to be caught up shortly.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with customer webhooks. There are NO delays in Events API.
Posted Nov 24, 2023 - 18:29 EST
Update
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we are running about 40 minutes behind and we expect the delay period to continue to decrease. We will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with customer webhooks. There are NO delays in Events API.
Posted Nov 24, 2023 - 17:28 EST
Update
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we are running about 45 minutes behind and we expect the delay period to continue to decrease. We will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with customer webhooks. There are NO delays in Events API.
Posted Nov 24, 2023 - 16:28 EST
Update
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we still are running about 1 hour behind but we expect the delay period to decrease in the next hour. We will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with customer webhooks. There are NO delays in Events API.
Posted Nov 24, 2023 - 15:25 EST
Identified
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we are running about 1 hour behind. We are continuing to monitor and will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with customer webhooks. There are NO delays in Events API.
Posted Nov 24, 2023 - 14:16 EST
Investigating
Our data processing services for reporting are running behind; some customers may see a delay of data available via the:
- Signals Analytics reports in SparkPost App (webUI) - summary data in Metrics API
Message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with customer webhooks. There are NO delays in Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
Posted Nov 24, 2023 - 12:56 EST
This incident affected: Metrics API (Metrics API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).