Webhook delays for some SparkPost and SparkPost Enterprise customers (US and EU hosted)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Sep 30, 2021 - 18:42 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2021 - 17:29 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 30, 2021 - 17:12 EDT

Update

UPDATE: UPDATE: Some customers are seeing failures in webhook deliveries due to a certificate error. We are actively investigating this issue.

Posted Sep 30, 2021 - 12:36 EDT

Investigating

Our webhook data delivery services are running behind and some customers may see a delay in data streamed to their webhook endpoints.
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
Note: This issue impacts our SparkPost customers hosted in the US and EU.

Posted Sep 30, 2021 - 12:26 EDT

This incident affected: Event Webhook Delivery Service (Event Webhooks - USA, Event Webhooks - EUROPE).