The backend service issue is resolved. Data processing has been fully restored and there are no more Events API errors. Please retry any failed requests. Sorry for the inconvenience.
Posted Apr 06, 2020 - 18:38 EDT
Identified
The backend service issue is resolved. There are no more Events API errors. Some data loading is still catching up.
Posted Apr 06, 2020 - 17:31 EDT
Update
We are continuing to investigate and are working directly with our service provider to resolve this issue.
Posted Apr 06, 2020 - 16:18 EDT
Investigating
We are experiencing an elevated level of API and UI errors and latency for our Events API for some SparkPost and SparkPost Enterprise customers (EXCLUDING Transmissions API and SMTP injection API). Please retry any 5xx error. Note: This issue does not impact our SparkPost Enterprise customers hosted in the EU.
Posted Apr 06, 2020 - 15:18 EDT
This incident affected: SparkPost Application (WebUI) (SparkPost Application - USA).