Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only)

Incident Report for SparkPost

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 20, 2024 - 18:03 EST

Investigating

We are experiencing an elevated level of errors for Engagement Tracker Service

Note: This issue does not impact SparkPost customers hosted in the EU.

Posted Nov 20, 2024 - 17:21 EST

This incident affects: Engagement Tracking Service (Engagement Tracking Service (redirecting clicks and serving opens) - USA).