Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
Web UI Metrics API Message Events API Webhooks
Message injection and outbound message delivery is not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU.
We identified the issue and are applying a fix
Posted Dec 03, 2019 - 22:01 EST
This incident affected: Relay Webhooks Delivery Service (Relay Webhooks - USA, Relay Webhooks - EUROPE), SparkPost Application (WebUI) (SparkPost Application - USA, SparkPost Application - EUROPE), Metrics API (Metrics API - USA, Metrics API - EUROPE), and Message Events API (Message Events API - USA, Message Events API - EUROPE).