Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted May 30, 2021 - 07:35 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 30, 2021 - 07:23 EDT

Investigating

We are experiencing an elevated level of API and UI errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the US.

Posted May 30, 2021 - 07:14 EDT

This incident affected: SparkPost Application (WebUI) (SparkPost Application - EUROPE), Relay Webhooks Delivery Service (Relay Webhooks - EUROPE), Metrics API (Metrics API - EUROPE), Events API (Events API - EUROPE), Sending Domains API (Sending Domains API - EUROPE), SMTP API (SMTP API - EUROPE), and Transmissions API (Transmissions API - EUROPE).