Support Center: Delayed Inbound Cases

Incident Report for SparkPost

Resolved

The backlog has cleared and new cases are hitting the platform in a timely manner, thanks for your patience

Posted Aug 05, 2017 - 06:27 EDT

Identified

We are working with the offending party to get this addressed and expect backlog to clear over night - apologies once again for the delay in our team's responses

Posted Aug 04, 2017 - 22:06 EDT

Investigating

Apologies, Inbound email message case creation (to Support@sparkpost.com address) and customer replies are heavily delayed. We are working on cases as they appear, please raise all new cases through the webform at sparkpost.com/submit-a-ticket
We are working to unplug the blockage

Posted Aug 04, 2017 - 17:32 EDT