Elevated SMTP API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Aug 21, 2018 - 09:19 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 21, 2018 - 09:07 EDT

Update

This issue affects email injection using the host smtp.sparkpostmail.com
We expect an update/fix shortly

Posted Aug 21, 2018 - 07:55 EDT

Identified

We are experiencing an elevated level of API errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost Enterprise customers hosted in the EU.

Posted Aug 21, 2018 - 07:40 EDT

This incident affected: Metrics API (Metrics API - USA), Transmissions API (Transmissions API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), SMTP API (SMTP API - USA), Sending Domains API (Sending Domains API - USA), and Relay Webhooks Delivery Service (Relay Webhooks - USA).