We are processing the backlog of events data; we expect to be caught up in 1 hour.
Posted Nov 17, 2022 - 19:59 EST
Identified
The issue has been identified and we are working on a fix.
Posted Nov 17, 2022 - 18:52 EST
Update
We are continuing to work on this issue and will continue to provide updates; customers in the US will continue to see intermittent slowness and elevated error rates on our Events API and Events in the UI.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Nov 17, 2022 - 18:08 EST
Update
We are continuing to work on this issue and will continue to provide updates; customers in the US will continue to see intermittent slowness and elevated error rates on our Events API and events in the UI.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Nov 17, 2022 - 16:15 EST
Update
We are continuing to work on this issue; customers in the US will see intermittent slowness and elevated error rates on our Events API and events in the UI.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted. Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Nov 17, 2022 - 11:09 EST
Investigating
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
SparkPost App (webUI) Events API
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted. Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Nov 17, 2022 - 09:19 EST
This incident affected: Events API (Events API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).