Slowness in UI and Reporting & Suppression APIs

Incident Report for SparkPost

Postmortem

The slowness was caused by a DNS failure. See details on our blog. https://www.sparkpost.com/blog/undocumented-limit-dns-aws/

Posted Feb 07, 2017 - 22:20 EST

Resolved

This incident has been resolved.

Posted Feb 03, 2017 - 13:09 EST

Monitoring

Reporting data has caught up. We are continuing to monitor the situation.

Posted Feb 03, 2017 - 12:43 EST

Update

There is also a delay in loading events for the last hour. The team is continuing to work on the issue.

Posted Feb 03, 2017 - 11:07 EST

Investigating

We're experiencing some slowness and currently looking into the issue.

Posted Feb 03, 2017 - 10:19 EST

This incident affected: Metrics API (Metrics API - USA), Events API (Events API - USA), and SparkPost Application (WebUI) (SparkPost Application - USA).