Elevated Events API latencies for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Oct 11, 2022 - 15:11 EDT

Update

We are continuing to investigate this issue.
Posted Oct 11, 2022 - 15:11 EDT

Update

We are continuing to investigate this issue. Impact: Events search page results are slow to load and calls to the Events API are taking longer than usual.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.
Posted Oct 11, 2022 - 13:49 EDT

Investigating

Our data processing services are running behind and we're seeing intermittent slowness on our Events API. Specifically, some customers may see latency issues on:

SparkPost App (webUI)
Events API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.
Posted Oct 11, 2022 - 12:45 EDT
This incident affected: SparkPost Application (WebUI) (SparkPost Application - EUROPE) and Events API (Events API - EUROPE).