Elevated 5xx Events API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)
Incident Report for SparkPost
Resolved
This incident has been resolved.
Posted Sep 17, 2020 - 18:58 EDT
Update
We are continuing to monitor elevated error rates in the Events API. Data loading continues to be up to date. We are working on a remediation for the API and will provide updates as we make progress.
Posted Sep 17, 2020 - 17:16 EDT
Update
All delayed data has caught up. We continue to monitor the API for error rates and latency.
Posted Sep 17, 2020 - 13:42 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2020 - 13:09 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 17, 2020 - 12:43 EDT
Investigating
We are experiencing an elevated level of API and UI errors and latency for the Events APIs for some SparkPost and SparkPost Enterprise customers. This does NOT affect the Transmissions API and SMTP injection API. Please retry any 5xx error.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Sep 17, 2020 - 11:11 EDT
This incident affected: Events API (Events API - USA) and SparkPost Application (WebUI) (SparkPost Application - USA).