Data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Oct 26, 2022 - 20:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 26, 2022 - 19:58 EDT

Identified

The issue has been identified and we have deployed a fix.

Posted Oct 26, 2022 - 19:50 EDT

Investigating

Our data processing services are running behind; some customers may see a delay of data available via the:

SparkPost App (webUI)
Events API
Customer webhooks

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Posted Oct 26, 2022 - 19:07 EDT

This incident affected: Metrics API (Metrics API - USA), Events API (Events API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), and Event Webhook Delivery Service (Event Webhooks - USA).