Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.
Posted Jan 24, 2019 - 15:23 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 24, 2019 - 13:02 EST

Update

We are continuing to investigate this issue.
Posted Jan 24, 2019 - 12:17 EST

Investigating

We are experiencing an elevated level of API errors for some SparkPost and SparkPost Enterprise customers (SMTP injection API only). Please retry any 5xx error.
Note: This issue does not impact our SparkPost Enterprise customers hosted in the US.
Posted Jan 24, 2019 - 12:16 EST
This incident affected: SMTP API (SMTP API - EUROPE).
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