Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (US hosted only)
Incident Report for SparkPost
Resolved
The issue was identified and resolved. A rogue process was impacting an underlying database. This process has been disabled until it can be reviewed and corrected.
Posted about 1 year ago. Jan 02, 2018 - 23:56 EST
Identified
We've identified the issue and are working to remediate
Posted about 1 year ago. Jan 02, 2018 - 23:43 EST
Investigating
We are experiencing an elevated level of API and UI errors and latency for our APIs for some SparkPost and SparkPost Enterprise customers (including Transmissions API and SMTP injection API). Please retry any 5xx error.
Note: This issue does not impact our SparkPost Enterprise customers hosted in the EU.
Posted about 1 year ago. Jan 02, 2018 - 21:17 EST
This incident affected: SMTP Delivery (Outbound Message Delivery) (SMTP Delivery - USA), IP Pools API (IP Pools API - USA), Transmissions API (Transmissions API - USA), Relay Webhooks Delivery Service (Relay Webhooks - USA), Message Events API (Message Events API - USA), SMTP API (SMTP API - USA), Sending Domains API (Sending Domains API - USA), Metrics API (Metrics API - USA), Tracking Domains API (Tracking Domains API - USA), Templates API (Templates API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), and Sending IPs API (Sending IPs API - USA).