SMTP connection errors and Relay Webhook delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Aug 27, 2018 - 14:45 EDT

Monitoring

Fix was applied and we are monitoring

Posted Aug 27, 2018 - 14:16 EDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 27, 2018 - 11:07 EDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 27, 2018 - 11:06 EDT

Identified

Our relay webhook delivery services are returning increased errors and some customers may see a delay in data streamed to their relay webhook endpoints.
Message injection and outbound message delivery is not impacted - all messages are flowing as expected.
(Note: This issue does not impact our SparkPost customers hosted in the EU.)

Posted Aug 27, 2018 - 11:04 EDT

This incident affected: SMTP API (SMTP API - USA) and Relay Webhooks Delivery Service (Relay Webhooks - USA).