A fix has been implemented and we are monitoring the results.
Posted Jan 24, 2019 - 12:56 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 24, 2019 - 12:29 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 24, 2019 - 12:28 EST
Investigating
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our reporting APIs. Specifically, some customers may see a delay of data on:
Web UI Metrics API Message Events API Webhooks Events Search API
Message injection and outbound message delivery is not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU.
Posted Jan 24, 2019 - 11:57 EST
This incident affected: Relay Webhooks Delivery Service (Relay Webhooks - USA), Metrics API (Metrics API - USA), SparkPost Application (WebUI) (SparkPost Application - USA), Event Webhook Delivery Service (Event Webhooks - USA), and Events API (Events API - USA).