Elevated 5xx Events API error rates some SparkPost and SparkPost Enterprise customers (EU hosted only)

Incident Report for SparkPost

Resolved

This incident has been resolved.

Posted Nov 25, 2022 - 15:39 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2022 - 15:21 EST

Identified

The issue has been identified and we are deploying a fix.

Posted Nov 25, 2022 - 13:56 EST

Investigating

We're seeing intermittent slowness and elevated error rates on the Events API; some customers may see latency/errors on Events API and SparkPost app (UI) on the Events search page.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.

Posted Nov 25, 2022 - 13:17 EST

This incident affected: Events API (Events API - USA, Events API - EUROPE) and SparkPost Application (WebUI) (SparkPost Application - USA, SparkPost Application - EUROPE).